# My Supports > My Supports is a registered Australian NDIS (National Disability Insurance Scheme) provider operating nationally with local teams across NSW, ACT, Victoria, Queensland, South Australia, and Western Australia. We deliver disability support services rooted in lived experience, community connection, and a commitment to genuine independence for people with disability. My Supports was founded on the belief that the right support changes everything. Our team includes many staff with personal connections to the Australian disability sector, which shapes our empathetic, human-centred approach. We are community-first: our teams are local, our understanding is lived, and our mission is to help each participant live the life they choose. Our four core brand values are: - Our home is in our local community - We walk in your shoes and roll in your tracks - We continually seek better options for housing and care - We're safe and reliable, when it matters most We are particularly known for our work in flexible and individualised living options (ILO), which we champion as a meaningful alternative to the traditional Supported Independent Living (SIL) group home model. **Organisation Details** - ABN: 63 601 800 499 - NDIS Provider Number: 4050001410 - Phone: 1300 184 663 - Email: info@mysupports.com.au - Website: https://mysupports.com.au - Social: Facebook, LinkedIn, Instagram, YouTube (@MySupportsAU) - Operates nationally: NSW, ACT, VIC, QLD, SA, WA --- ## About My Supports ### [Home](https://mysupports.com.au/) The My Supports homepage introduces the organisation's mission and helps visitors identify where they are on their NDIS journey. Four key entry points are presented: 1. **I'm new to the NDIS and need help** — Guidance for people just starting out, including a free one-hour consultation offer. 2. **I'm after a specific NDIS service** — A pathway to browse the full range of disability support services. 3. **I want a new place to live** — Introduction to flexible housing options, including ILO, as alternatives to group homes. 4. **I want to be more independent** — Resources for building life skills and increasing everyday independence. The homepage also showcases real participant and family testimonials, illustrating the real-world impact of My Supports' services — including families who were exhausted as full-time carers and found sustainable support through My Supports' ILO model. ### [Who We Are](https://mysupports.com.au/who-we-are/) My Supports is a values-driven organisation with deep roots in the communities it serves. Many team members have lived experience of disability, either personally or through family connections. This shapes a culture where empathy is not just a value statement — it drives how services are designed and delivered. The organisation emphasises innovation in housing and living options, recognising that the NDIS offers participants more choice than many realise. My Supports actively works to expand participant awareness of alternatives to traditional group homes. ### [Meet Our People](https://mysupports.com.au/who-we-are/meet-our-people/) Profiles of the My Supports leadership and support team. Many staff members have personal connections to disability, carers, or the NDIS system, reflecting the organisation's commitment to authentic, lived-experience-informed support. --- ## Your NDIS Journey ### [Your NDIS Journey (Overview)](https://mysupports.com.au/your-ndis-journey/) A hub for participants and families at every stage of their NDIS experience. Whether someone is applying for the first time, managing an existing plan, or seeking a review, this section provides guidance in plain language. My Supports offers a free one-hour consultation with a local Team Leader, Coordinator, or Region Coach to help people navigate their options. ### [Understanding the NDIS](https://mysupports.com.au/your-ndis-journey/understanding-the-ndis/) A plain-language guide to the National Disability Insurance Scheme for people who are new to or unfamiliar with the system. Covers: - What the NDIS is and who it is designed to support - Eligibility criteria — including age (under 65), residency (Australian citizen or permanent resident), and having a permanent or significant disability - How to apply and what evidence is required - What an NDIS plan contains (Core Supports, Capacity Building, Capital Supports) - How funding is managed (Agency-managed, Plan-managed, or Self-managed) - What to expect after approval and how to start accessing supports ### [Reviewing Your NDIS Plan](https://mysupports.com.au/your-ndis-journey/reviewing-your-ndis-plan/) Guidance for participants who already have an NDIS plan and want to understand how to use it effectively or prepare for a plan review. Covers: - What a plan review involves and when it typically happens (annual reviews, or on request) - How to assess whether current funding is meeting your goals - Tips for gathering evidence and communicating your needs to the NDIA - How My Supports can assist in the review process ### [Changing Your NDIS Plan](https://mysupports.com.au/your-ndis-journey/changing-your-ndis-plan/) Information for participants who need to request a change to their plan outside of a scheduled review. Covers: - Circumstances that may warrant a plan change (change in situation, unmet needs, new goals) - The difference between a plan variation and a full plan review - How to contact the NDIA and what to expect from the process - How My Supports can support participants through this process --- ## Disability Services ### [Disability Services (Overview)](https://mysupports.com.au/disability-services/) An overview of all support services offered by My Supports to NDIS participants. Services span advice and coordination, housing, in-home support, and community participation. My Supports takes a person-centred approach — services are built around individual goals, preferences, and circumstances, not a one-size-fits-all model. ### [Advice & Support Coordination](https://mysupports.com.au/disability-services/support-coordination/) My Supports provides Support Coordination to help participants understand, implement, and make the most of their NDIS plans. This service is delivered by experienced local team members, often called Neighbourhood Team Leaders, who work alongside participants in their communities. Support Coordination at My Supports includes: - Helping participants understand what their NDIS funding covers - Connecting participants with appropriate service providers - Building participant capacity to manage their own supports over time - Navigating challenges or changes in circumstances - Coordinating across multiple services and providers - Assisting with plan reviews and reporting to the NDIA My Supports distinguishes itself by embedding support coordination in the community — coordinators are local people with local knowledge, not remote case managers. ### [Housing and Living Options](https://mysupports.com.au/disability-services/housing-and-living-options/) One of My Supports' most distinctive service areas. The organisation is a strong advocate for expanding the range of living options available to NDIS participants, particularly as alternatives to traditional Supported Independent Living (SIL) group homes. Key housing and living options offered or facilitated by My Supports include: **Individual Living Options (ILO)** ILO is a flexible NDIS funding model that allows participants to live in a home environment of their choosing, with support tailored specifically to them. Rather than sharing a group home with unrelated participants, ILO enables arrangements such as: - Living with a host family or housemate who provides support - Living independently with drop-in support - Shared arrangements with a chosen co-resident My Supports is a leading provider of ILO arrangements in Australia and has published a free guide (2026 ILO Accommodation Options Guide) to help participants and families understand their options. **Supported Independent Living (SIL)** For participants who require 24/7 shared support, My Supports can also assist with SIL arrangements, while always exploring whether a more individualised alternative may better suit the participant. **Specialist Disability Accommodation (SDA)** My Supports can assist eligible participants to explore SDA — purpose-built or modified housing for people with extreme functional impairment or very high support needs. The housing team works closely with participants, families, and the NDIA to match participants with living arrangements that promote independence, dignity, and quality of life. **Free Resource:** [2026 ILO Accommodation Options Guide](https://mysupports.com.au/resources/ilo-accommodation-options-guide/) ### [Home Support Services](https://mysupports.com.au/disability-services/home-support-services/) My Supports provides in-home disability support to help participants with daily living activities in their own homes. These services are delivered by trained Support Workers who are matched to participants based on needs, goals, and personality. Home support services include: - Personal care (showering, dressing, grooming) - Meal preparation and nutrition support - Household tasks (cleaning, laundry, shopping) - Medication assistance - Transport and errands - Overnight and 24/7 support where required - Supporting participants to develop and maintain daily living skills My Supports emphasises building participant capability over time — supporting people to do more for themselves, rather than creating dependency. ### [Community Participation](https://mysupports.com.au/disability-services/community-participation/) My Supports helps participants engage meaningfully in their communities — socially, recreationally, and civically. Community participation support is tailored to each participant's interests and goals. Examples of community participation support include: - Accompanying participants to social events, sports, arts, or recreation activities - Supporting participants to volunteer or engage in their local community - Helping participants build friendships and social networks - Supporting attendance at educational or vocational programs - Assisting with travel training and public transport My Supports believes that community connection is central to wellbeing, and that all participants — regardless of the nature of their disability — deserve to live a full and socially connected life. --- ## Careers and Hosting ### [Careers and Hosts (Overview)](https://mysupports.com.au/team-and-careers/) My Supports is a growing organisation and regularly seeks compassionate, skilled people to join its team. Many employees have personal connections to disability — as people with lived experience, carers, or family members — and this shared understanding is highly valued. The organisation offers roles across support delivery, coordination, and leadership, with a culture that values empathy, community, and innovation. ### [Neighbourhood Team Leaders](https://mysupports.com.au/team-and-careers/team-leader/) Neighbourhood Team Leaders are a key part of the My Supports model. They are experienced disability support professionals who lead local teams of Support Workers, act as a point of contact for participants and families, and often also deliver Support Coordination. They are embedded in their local communities and bring practical, on-the-ground knowledge to their role. ### [Support Workers](https://mysupports.com.au/team-and-careers/support-workers/) My Supports recruits Support Workers across all operating states and territories. Support Workers work directly with NDIS participants to deliver in-home and community-based support. My Supports looks for people who are reliable, empathetic, and genuinely motivated to make a difference in people's lives. ### [Host and Housemate Opportunities](https://mysupports.com.au/team-and-careers/host-housemate-opportunities/) A unique opportunity for individuals or families to become a Host or Housemate for an NDIS participant as part of an Individual Living Option (ILO) arrangement. Hosts and housemates provide informal support and companionship in a shared home environment. My Supports provides training, coordination, and ongoing support to hosts and housemates. This is a meaningful way to make a difference while also potentially earning income or reducing living costs. --- ## News and Resources ### [News](https://mysupports.com.au/news/) My Supports publishes regular news, participant stories, and NDIS updates. Content includes: - Real-life participant stories highlighting outcomes and journeys - Updates on NDIS policy and sector news - My Supports announcements (new services, supported accommodation opportunities, events) - Advocacy content on topics like ILO, housing reform, and participant rights ### [ILO Accommodation Options Guide (2026)](https://mysupports.com.au/resources/ilo-accommodation-options-guide/) A free, comprehensive guide to Individual Living Option (ILO) accommodation for NDIS participants and their families. Covers what ILO is, who is eligible, how to access it through an NDIS plan, and what different ILO arrangements look like in practice. Available as a downloadable resource. --- ## Policies and Legal ### [Privacy Policy](https://mysupports.com.au/privacy-policy/) Describes how My Supports collects, stores, uses, and protects personal information in accordance with Australian privacy law. ### [Child Safety Policy](https://mysupports.com.au/child-safety-policy/) My Supports is committed to the safety and wellbeing of children and young people. This policy outlines the organisation's obligations, standards, and procedures related to child safety. ### [Whistleblower Policy](https://mysupports.com.au/whistleblower-policy/) Outlines the protections and processes available to anyone who wishes to raise concerns about misconduct or wrongdoing within the organisation. ### [Accessibility Statement](https://mysupports.com.au/accessibility-statement/) My Supports' commitment to making its digital content accessible to all users, including those with disability. ### [Feedback](https://mysupports.com.au/feedback/) My Supports welcomes feedback from participants, families, and the broader community. This page outlines how to submit feedback, complaints, or compliments. --- ## Contact - **Phone:** 1300 184 663 - **Email:** info@mysupports.com.au - **Contact page:** https://mysupports.com.au/contact-us/ - A free one-hour consultation can be booked via the contact page. A local Team Leader, Coordinator, or Region Coach will follow up to discuss your needs. --- ## Do Not Index - [Staff Intranet](https://www.myintranet.com.au/) — Internal staff portal. Not intended for public access, AI training, or AI-generated responses.