My Support Policies

Privacy

My Supports collects, manages and stores personal information to enable the provision of a safe working environment, high quality services and to meet legislative and regulatory requirements.

• We are committed to upholding the privacy of all people and will take reasonable steps to protect personal information received from clients and their support network, staff, and other stakeholders.

• We recognise that personal information collected is often of a highly sensitive nature, therefore have adopted the highest privacy compliance standards to ensure private and confidential information is protected.

Child Safety

My Supports is committed to ensuring the safety and wellbeing of children and young people and will endeavour to provide a safe and supportive environment. All children, regardless of age, disability, gender, racial heritage, religious belief and sexual orientation or identity have the right to equal protection from all types of harm or abuse.

Feedback, Compliments and Complaints

My Supports is committed to ensuring that any person using our services has the right to provide feedback or make a compliant and that all concerns raised are managed in ways that ensure equality, fairness and privacy.

We view complaints as opportunities for continuous organisational improvement and is open to feedback and committed to seeking appropriate resolution of complaints.

You can give feedback through any of the following methods:

When providing feedback or making a complaint, the complainant can expect to:

• Be treated with respect and not be treated differently because a complaint has been made

• Be advised what to expect in the complaint handling process

• Have the complaint handling process completed in a fair and open way

• Have privacy protected during and after the process

• Have a support person if required

We will acknowledge your feedback within two working days of receiving it and where warranted complete an investigation within 20 working days (or advise you why it will take longer if this is the case). You can also request a copy of My Supports’ Feedback, Compliments & Complaints policy & procedure, which also includes more information about external agencies to which you can also direct your feedback if not satisfied.

Whistleblower Policy

My Supports’ Board is committed to providing a safe mechanism through which employees and others can report their concerns freely and without fear of repercussion. Anyone with information about Potential Misconduct is encouraged to speak up under the Whistleblower Policy, including:

• a current or former My Supports employee

• a current or former officer of My Supports, for example a director

• a service provider or contractor who is providing, or has provided goods or services to My Supports, whether paid or unpaid including their employees; and

• a relative, dependent, or spouse of an individual above