My Supports Privacy Policy

 My Supports is committed to upholding the privacy of all people and will take reasonable steps to protect personal information received from the people we support, carers, families and staff.
 
My Supports recognise that personal information collected is often of a highly sensitive nature and the highest privacy compliance standards have been adopted to ensure such information is protected.  My Supports will work according to NDIS guidance and state privacy regulations.

My Supports Incident Policy

My Supports have a responsibility to ensure that they are delivering a sound level and quality of services and supports to people with disability. My Supports are responsible for preventing, responding to, and managing incidents. 

My Supports have in place internal management and reporting arrangements to ensure that all incidents (not just reportable incidents) are recorded, and that actions are taken to respond to them in an effort to prevent such incidents from happening again.

My Supports Commitment to Protecting Children Fact Sheet

My Supports is committed to providing children and young people with an environment that is free from all forms of harm and abuse. We are deeply committed to the safety and wellbeing of all children and young people accessing our services.

How to Make a Complaint with My Supports

My Supports is a peer-led disability service provider. Any person using our services has the right to complain or give feedback. You will not be treated differently and your services from us will not stop. Your complaint will be kept private now and always.

 
 

1.

Email if you would like to make a complaint at: complaints@mysupports.com.au If you feel more comfortable speaking to someone, phone My Supports on 08 9274 7575 and ask to lodge a complaint. We will direct you to our Complaints Handling Officer.


 

2.

We will provide you with a copy of our full Complaints Handling Guide. Once your complaint is lodged, we will respond within 5 working days to let you know we are looking in to your complaint.


 

3.

My Supports will investigate the complaint and talk to you about how we will resolve the issue.
We will do this in a timely, fair and positive manner.


 

4.

If you are unhappy with how My Supports dealt with your complaint, you may take it further.
We will give you information on who to contact.



My Supports encourages all clients to build relationships with informal networks, such as advocates.

My Supports can support clients make these contacts.

A list of advocates can be found here - advocacy finder

My Supports encourages all clients to make use of the NDIA complaints process - this can be accessed here.

My Supports can support clients make a complaint to the NDIA.