Feedback, Compliments and Complaints

My Supports is committed to ensuring that any person using our services has the right to provide feedback or make a compliant and that all concerns raised are managed in ways that ensure equality, fairness and privacy. We view complaints as opportunities for continuous organisational improvement and is open to feedback and committed to seeking appropriate resolution of complaints.

You can give feedback through any of the following methods:

In writing

Complaints Handling Officer
My Supports, 3 Marion Street Midland WA 6056

By email

complaints@mysupports.com.au

By phone

(08) 9274 7575

In person (by appointment only)

3 Marion Street Midland WA 6056

When providing feedback or making a complaint, the complainant can expect to:

Be treated with respect and not be treated differently because a complaint has been made
Be advised what to expect in the complaint handling process
Have the complaint handling process completed in a fair and open way
Have privacy protected during and after the process
Have a support person if required

We will acknowledge your feedback within two working days of receiving it and where warranted complete an investigation within 20 working days (or advise you why it will take longer if this is the case). You can also request a copy of My Supports’ Feedback, Compliments & Complaints policy & procedure, which also includes more information about external agencies to which you can also direct your feedback if not satisfied.