Understanding the NDIS

Starting your NDIS journey

Getting the right support starts with understanding the NDIS

The NDIS (National Disability Insurance Scheme) is here to help people living with disability access the supports they need to live a better day, every day. If you or someone you care for is new to the NDIS, the process might feel confusing at first – but you’re not alone.

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The basics

What is the NDIS?

The NDIS is a national program that provides funding to people under 65 who have a permanent and significant disability. It’s designed to give you choice and control over the supports and services you receive – things like personal care, help at home, transport, therapies, and more.

The NDIS is all about giving people more independence and better access to the community. It’s not a one-size-fits-all approach. Everyone’s plan is tailored to their own goals and needs.

How it works

How the NDIS works

Once you’re eligible and your application is approved, you’ll get your own individual plan. This plan outlines the supports you’re funded for and helps guide the services you can access.

Your plan can include different types of funding depending on your needs—some may cover daily activities, others might be for capacity building like therapy, skill development, or community access. A Support Coordinator can help you understand and use your plan once it’s in place.

Next steps

What happens after you’re approved?

Once your application is approved, you’ll meet with an NDIS representative to talk about your goals and the supports you need. This is called a planning meeting. You can have someone with you for this meeting – like a family member, friend or a support provider.

After that, you’ll receive your plan and can start using your funding. If you choose My Supports, we can help set things up and explain the next steps in a way that makes sense to you.

Local support

Get help from someone local

If you’d like a hand with understanding the NDIS, checking if you’re eligible, or filling in forms—we’re here for that. Use the tool below to find your Neighbourhood Team Leader (NTL) or Support Coordinator. They’re a real person who lives and works in your community, and can answer questions or meet up for a chat.

Find your nearest NTL or Coordinator

Our disability services

Choosing the right Disability Services

We bring your NDIS Plan to life by delivering tailored support services and connecting you to community resources.

Advice & Support Coordination

Our Neighbourhood Team Leaders are our clients’ heroes because they’re there for you in ways that truly matter. Support coordination at My Supports is more than just managing services - it's about building strong, trust-based relationships with you.

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Home Support Services

When many think of NDIS-funded disability housing they think of group homes run by organisations, with little choice of where you live, with whom, or the way you live. A group home is the right answer for many, but there are MANY more options!

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Housing and Living Options

We don't believe in a one-size-fits-all approach. Our in-home support services are tailored to meet the unique needs of each individual, providing flexibility and adaptability as your circumstances change. Compassion is at the heart of what we do and making sure you feel supported in every sense.

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Community Participation

Our entire approach is community centred. We believe in helping to build stronger, more inclusive communities where everyone has the opportunity to thrive. From day one, living life to the full has been a core part of My Supports’ DNA.

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You’ll need reports or letters from your GP, specialist, or therapist. These documents should clearly explain your disability, how long it’s expected to last, and how it affects your daily life. Providing evidence of your disability is a necessary step in your application.

Once you’ve submitted all the necessary documents, it usually takes a few weeks to hear back. The more complete your paperwork is, the quicker the process tends to be.

That’s totally normal. If you’re unsure, the best step is to have a chat with someone who can guide you through the criteria and help you figure out what to do next. Feel free to contact My Supports to discuss or find more information via the NDIS eligibility checker.

There’s no cost to apply, speak to the NDIA, or submit paperwork. The process is free whether or not your application is approved.

Yes – parents, carers, and guardians can help fill out forms and attend meetings. The NDIS allows someone to support you through the application process if you need it.

Yes – you must be under 65 years old at the time you apply. If you’re 65 or older, other supports may be available through aged care services.

It refers to a disability that is likely to be lifelong and has a big impact on daily life – like getting around, capacity to looking after yourself, or communicating. An NDIS application and plan looks at how much support is needed, not just the diagnosis.